Privacy policy

1. Who we are

FamilyLawSuper.com.au is the family law specialist offering of TCW Actuarial. References in this policy to "we", "us" and "our" mean TCW Actuarial trading as FamilyLawSuper.com.au. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

• Identity information (full name, date of birth, contact details).
• Family law matter information (cohabitation date, separation date, names of parties, instructing solicitors).
• Superannuation information (member statements, fund correspondence, ATO MyGov contribution histories, defined-benefit scheme records).
• Communications (emails, file uploads, intake submissions).

3. Why we collect it

We collect personal information for the purpose of preparing actuarial valuations and expert reports, conducting conflict checks, communicating with parties and their legal representatives, and complying with our professional and statutory obligations (including under the Family Law Act 1975 (Cth) and the Actuaries Institute's Code of Professional Conduct).

4. How we store and protect it

Documents are received via secure upload and access is limited to authorised staff working on your matter. We retain matter records only for as long as required by law and our professional obligations.

5. Disclosure

We disclose personal information only: (a) to the parties and their legal representatives in the matter; (b) to a court or tribunal where required by law or court order; (c) to the originating superannuation trustee where you have authorised us in writing to make enquiries on your behalf; (d) to professional advisers bound by equivalent confidentiality obligations. We do not sell or rent personal information.

5a. Email enquiries to info@familylawsuper.com

Enquiries sent to info@familylawsuper.com and submissions made via the contact form on this site are received by the assigned actuary and a named support analyst only. Email content (including any attachments) is treated as confidential matter correspondence from the moment it is received, stored on Australian-hosted infrastructure, and retained alongside the matter file in line with section 4 above. We do not add enquirers to marketing lists, and we do not share enquiry content with any third party except as set out in section 5. If you decide not to engage us, you may request that your enquiry and any attachments be deleted, and we will do so within 30 days unless we are required to retain the records for professional or legal reasons.

5b. Advertising measurement (Google Ads)

This site uses Google Ads conversion measurement. When you submit the valuation request form, a small piece of code from Google records that a request was made, so we can tell which of our ads lead to genuine enquiries. This sends Google basic technical information (such as the page you came from and your browser type); it does not send Google the contents of your form, your matter details, or any documents you upload. Visitors in regions that require cookie consent (Europe, the UK, Switzerland and Quebec) are not measured. You can opt out of personalised advertising at any time through Google's Ads Settings, and you can read how Google handles this data at Google's Business Data Responsibility site.

6. Your rights

You may request access to, or correction of, the personal information we hold about you. You may also withdraw instructions at any time, in which case we will return or destroy your records on request, subject to any retention obligations that apply where the information forms part of a delivered report.

7. Complaints

Privacy complaints should be addressed in writing to Yiannis (John) Tellyros (john@tcwactuarial.com.au). If a complaint is not resolved to your satisfaction you may escalate it to the Office of the Australian Information Commissioner (oaic.gov.au).

8. Updates

We review this policy at least annually and update the "Last reviewed" stamp at the top of this page when changes are made.